Проводимо набір статей до публікації у науковому фаховому журналі
"Зовнішня торгівля: економіка, фінанси, право" з економічних та юридичних наук 

  FREE FULL TEXT (PDF)
 

 
UDC 346.548:616-036.21 DOI: https://doi.org/10.31617/zt.knute.2020(110)05
   
MYKYTENKO Liudmyla 
 
 
E-mail: Ця електронна адреса захищена від спам-ботів. вам потрібно увімкнути JavaScript, щоб побачити її.
ORCID: 0000-0002-5365-3377
Candidate of Juridical Sciences (Ph.D.), Associate Professor, Associate Professor at the Department of International Private, Commercial and Civil Law, Kyiv National University of Trade and Economics
19, Kyoto str., Kyiv, 02156, Ukraine
   
 
 

CONSUMER RIGHTS IN TERMS OF QUARANTINE 2020

 
Background. The government's introduction of a significant number of restrictive measures has led to the cancellation of flights, cultural and other events, postponement or remote (online) execution.
The study focuses on the issue of consumer rights in the field of services, in particular on the return of funds for canceled services (flights) during quarantine measures of COVID-19.
Analysis of recent researches and publications. In their scientific works, scientists have analyzed the legal problems of changing the paradigm of consumer protection. However, the emergence of new types of violations of consumer rights in connection with the introduction of quarantine COVID-19, requires systematic study and research to ensure the implementation of consumer protection.
Theaim of the studyto carry out a legal analysis of situations, refusals of business entities to return funds for canceled activities (flights) during the quarantine of COVID-19, to outline ways of the rights protection of consumers in such situations; to analyze examples of good practice from the European Community of disputes resolving arising during quarantine activities with dishonest businesses.
Materials and methods. General scientific and specific research methods were used to elaborate on the topic outlined.
Results. The government's introduction of a significant number of restrictive measures has led to the cancellation of flights, cultural and other events, postponement or remote (online) execution.
The study focuses on the issue of consumer rights in the field of services, in particular on the return of funds for canceled services (flights) during quarantine measures of COVID-19.A legal analysis of the situations that has caused certain losses to consumers was carried out, and at the same time, business representatives irresponsibly turned the situation in their favor.
The ways of the consumers’ rights protection in case of refusal of the business entity to implement consumers rights have been identified.
Examples of good practices of the European community to resolve disputes arising for consumers during quarantine measures while dealing with dishonest business entities have been given.
Effective mechanisms for consumer rights protection in Ukraine have been proposed.
Conclusion. The introduction of measures to prevent the spread of acute respiratory disease COVID-19 in Ukraine has once again demonstrated the complete insecurity of the consumer community against dishonest business and the lack of effective, targeted state mechanisms to protect consumer rights.
Underestimation by the state authorities of Ukraine of the crucial role of the consumer, who is the main investor in the domestic market, fully offsets the rights of consumers enshrined in Art. 4 of the Law of Ukraine «On Consumer Protection»cause complete distrust of consumers in the force of law and state protection of their consumer rights.
In Ukraine, it is necessary to introduce and develop new, progressive platforms for consumer appeals, provide them with free legal assistance in resolving controversial issues, promote the development of consumer organizations that would be dated and supported by the state.

Keywords: consumer, consumer protection, performance of works, provision of services, refunding, canceled events / flights.

 

REFERENCES

  1. Ukraine International Airlines (Mizhnarodni avialinii' Ukrai'ny). Baza danyh. Database. Retrieved from https://www.flyuia.com/ua/ru/information/flight-information-during-covid-19 [in Ukrainian].
  2. Rezoljucija iz zahystu prav ta interesiv spozhyvachiv: General'na Asambleja OON A/RES/70/186 22.12.2015 r. Baza danyh [Resolution on the protection of consumer rights and interests: UN General Assembly A / RES / 70/186 22.12.2015 Database]. Retrieved from https://unctad.org/en/PublicationsLibrary/ditccplpmisc2016d1_ru.pdf [in Ukrainian].
  3. Borodachova, N. V., & Mykytenko, L. A. (2018). Model' organu vlady z realizacii' spozhyvchoi' polityky [The model of government authority for the implementation of consumer policy]. Pravo isuspil'stvo – Pravo i suspil'stvo, 3, (part 2), 10-16. Retrieved from http://pravoisuspilstvo.org.ua/archive/2018/3_2018/part_2/4.pdf [in Ukrainian].
  4. Konak, Je. I. (2017). Osoblyvasti procesiv zahystu prav spozhyvachiv v Ukrai'ni [Features of consumer protection processes in Ukraine]. Molodyj vchenyj – A young scientist, 2 (42), 267-271. Retrieved from http://molodyvcheny.in.ua/files/journal/2017/2/64.pdf [in Ukrainian].
  5. Prytul's'ka, N. (2015). Systema zahystu prav spozhyvachiv v Ukrai'ni: problemy reformuvannja [Consumer protection system in Ukraine: problems of reforming]. Tovary i rynkyCommodities and markets,2, 5-16. Retrieved from http://nbuv.gov.ua/UJRN/tovary_2015_2_3 [in Ukrainian].
  6. Konstytucija Ukrai'ny vid 28 chervnja 1996 roku № 254k/96-vr. Baza danyh «Zakonodavstvo Ukrai'ny». VR Ukrai'ny [Constitution of Ukraine of June 28, 1996 № 254k / 96-vr. Database «Legislation of Ukraine». Verkhovna Rada of Ukraine]. Retrieved from http://zakon2.rada.gov.ua/laws/show/254k/96-vr [in Ukrainian].
  7. Pro zahyst prav spozhyvachiv: Zakon Ukrai'ny vid 12 travnja 1991 roku № 1023-XII. Baza danyh «Zakonodavstvo Ukrai'ny». VR Ukrai'ny [On consumer protection: Law of Ukraine of May 12, 1991 № 1023-XII. Database «Legislation of Ukraine». Verkhovna Rada of Ukraine]. Retrieved from http://zakon3.rada.gov.ua/laws/show/1023-12 [in Ukrainian].
  8. Rishennja Konstytucijnogo sudu Ukrai'ny u spravi za konstytucijnym zvernennjam gromadjanyna Stepanenka Andrija Mykolajovycha shhodo oficijnogo tlumachennja polozhen' punktiv 22, 23 statti 1. Baza danyh «Zakonodavstvo Ukrai'ny». VR Ukrai'ny [Decision of the Constitutional Court of Ukraine in the case on the constitutional appeal of citizen Stepanenko Andriy Mykolayovych regarding the official interpretation of the provisions of paragraphs 22, 23 of Article 1. Database «Legislation of Ukraine». Verkhovna Rada of Ukraine]. Retrieved from https://zakon.rada.gov.ua/laws/show/v015p710-11 [in Ukrainian].
  9. Pro zatverdzhennja Aviacijnyh pravyl Ukrai'ny «Pravyla povitrjanyh perevezen' ta obslugovuvannja pasazhyriv i bagazhu : nakaz Derzhavnoi' aviacijnoi' sluzhby Ukrai'ny vid 26 lystopada 2018 roku №1239. Baza danyh «Zakonodavstvo Ukrai'ny». VR Ukrai'ny [About the approval of Aviation rules of Ukraine «Rules of air transportations and service of passengers and luggage: the order of the State aviation service of Ukraine from November 26, 2018 №1239. Database «Legislation of Ukraine». Verkhovna Rada of Ukraine]. Retrieved from https://zakon.rada.gov.ua/laws/show/z0141-19 [in Ukrainian].
  10. Instrukcijazvedennjakvytkovogogospodarstvavteatral'no-vydovyshhnyhpidpryjemstvahtakul'turno-osvitnihzakladah: nakazomMinkul'turyvid07.07.1999 r. Bazadanyh«ZakonodavstvoUkrai'ny». [Instruction on ticket management in theatrical and entertainment enterprises and cultural and educational institutions: by the order of the Ministry of Culture of 07.07.1999. Database «Legislation of Ukraine». Verkhovna Rada of Ukraine]. Retrieved from https://zakon.rada.gov.ua/laws/show/z0483-99 [in Ukrainian].
  11. European Commission. Retrieved from https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net/ecc-net-and-covid-19_en [in English].